Jimmy John's is committed to protecting the privacy of the personal information collected by or submitted to us on our website at www.jimmyjohns.com ("Website"). We believe it is important for you to know how we treat the information you share with us. The following policy will explain how your personal information will be treated as you use our Website and its features. Personal information includes any information you may provide to us, including your name, address, telephone number, e-mail addresses or credit card information.
Depending upon which of our services you are utilizing, the types of nonpublic personal information that we may collect include: (i) information we receive from you on applications, forms and in other communications to us, whether in writing, in person, by telephone or any other means; (ii) information about your transactions with us, our Affiliates, or others; and (iii) information we receive from a consumer reporting agency.
This policy does not govern the manner in which we may use information we have obtained from any other source, such as information obtained from a public record or from another person or entity.
By visiting our Website, you acknowledge and agree that you have read this policy and agree to the collection, use and other processing of your information in accordance with the practices described in this policy. If you do not agree to all of the terms, conditions and practices set forth herein, do not access the Website or any of its pages.
How We Collect Your Information
Every time you come to the Jimmy John's Website, our servers collect basic technical information. Generally, your e-mail address and all other personal information is collected only when you voluntarily provide that data while registering for activities such as online ordering or participating in surveys. For example, we may collect your domain name, the address of the last URL you visited prior to clicking through to Jimmy John's and your browser and platform type. We do this using cookies, pixels and/or GIF files. "Cookies" are small text files that identify an individual computer's browser entering a website or other information about a website user, and are stored on a user's hard drive. They allow the site to track that browser's movement through the site over several sessions.
If you do not want a cookie placed on your computer as a result of using the Website, you may disable cookies altogether by modifying the Preferences section of your Internet browser. If you reject the cookie, you may be unable to use portions of our Website that require registration, some pages of the Website might not function properly, and the Website experience will not be capable of being tailored to you from visit to visit. If you have no problem accepting cookies, but wish to be informed of their use, you may turn on a warning prompt by modifying the cookie warning section also located in the Preferences section of your Internet browser. Please consult your web browser's Help documentation for more information about how to turn cookies on and off for your browser. Cookies are placed on your computer, and accordingly we neither store cookies on our computers nor forward them to any external parties.
How We Use Your Information
The information you provide helps Jimmy John's understand how you use our Website. This allows us to recognize your needs and continue to make the improvements that are important to you and our customers.
Jimmy John's and subsidiary corporations ("Affiliates") may use your information to respond to specific requests and to send notices, offers and solicitations that may take the form of U.S. mail, telephone calls, e-mail and other methods of contact. We may share your e-mail address or mailing address with our Affiliates and service providers for this purpose (for more information please see the section entitled Sharing Information below). If you do not want us to send you mail or e-mail, or to call you to provide you with such promotional information, please see the section entitled Your Information and Opting-Out below.
From time to time, we may offer promotions or special opportunities on our Website. When you enter a promotion or respond to such opportunity, we will require the submission of your name, e-mail address and postal address. We will use this personally identifiable information for purposes of managing the promotion or opportunity in accordance with its rules, and may share this information with our Affiliates and service providers (for more information please see the section entitled Sharing Information below).
Jimmy John's often conducts online surveys of visitors. Your participation in a survey is voluntary and the information you provide will not be shared with third parties unless you have received prior notification upon the collection of your feedback.
Jimmy John's is committed to protecting the privacy of visitors under the age of 18. If you are the parent or legal guardian of a minor, we may use your personal information to obtain parental consent for the minor's use of this Website. Parents should supervise the online activities of their children, and consider the use of tools available from online services and software providers that help provide kid-friendly Internet environments.
In the course of carrying out our operations and seeking to improve the content of the Website, we may transfer your personally identifiable information and other information that you submit on this Website to our offices, Affiliates, and service providers in the United States. We will not sell, exchange or otherwise distribute your personally identifiable information without your consent, except to the extent required by law, in accordance with your instructions or as set out below:
Transaction Requirements: We sometimes retain the services of third parties to perform functions or services on our behalf. We will require that these companies not retain, share, store or use personally identifiable information for any secondary purposes. However, we do not undertake to confirm, investigate, or police their practices.
Affiliated Companies: We may also provide all of the types of nonpublic personal information listed above to one or more of our Affiliates and service providers. Such service providers include, without limitation, financial entities, insurers, vendors and/or companies involved in the food services business. Furthermore, we may also provide all the information we collect, as described above, to companies that perform marketing services on our behalf, on behalf of our Affiliates or to other institutions with whom we or our Affiliates have joint marketing agreements.
Joint Promotions: From time to time, we may join with third parties to provide specific services or products. When users sign up for these services or order these products, we will share only the names and other information that is necessary for the third parties to provide these services or products. These third parties are not permitted to use personally identifiable information except for the purpose of providing these services or products. However, we do not undertake to confirm, investigate, or police their practices.
Protection of Site and Others: We may preserve and have the right to disclose any information about you or your use of this Website without your prior permission if we have a good faith belief that such action is necessary to: (i) protect and defend the rights, property or safety of us or our Affiliates, other users of this Website, or the public; and/or (ii) respond to claims that any content violates the rights of third-parties. We also may disclose information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request.
We will share aggregated demographic information with our Affiliates and other third parties. This type of information is not linked to any personally identifiable information that can identify any individual person.
Other Disclosure of Personal Information
Your Information and Opting-Out
If you do not wish to receive periodic mailings or e-mails, or telephone contact concerning our Website or our products or services, you may opt-out of receiving such marketing or promotional communications by sending us a written request to the address listed below or by following the opt-out instructions in the e-mail you receive from us. However, if you choose to opt-out of marketing or promotional communications, we reserve the right to contact you regarding technical support and any other matter that might affect our service to you, and/or your use of the Website, as applicable.
Unsubscribe and Data Remove Policies
If your personally identifiable information changes (such as zip code, phone, e-mail or postal address), or if you no longer desire our services, feel free to correct, update or delete/deactivate your personally identifiable information. This can be done by e-mailing our Customer Support at firstname.lastname@example.org.
E-Mail And Contact Forms
Please be aware that when you receive a receipt acknowledging your email or use of our customer service or application web forms, it means that the message has been routed into the Internet, and not that the message has been received by us. Jimmy John's may retain the content of any customer inquiry or e-mail, or employment service or application web form or email that Jimmy John's receives, the email address from which it is sent, and our response. Content and other information related to e-mails sent by users to Jimmy John's may be used as testimonials or for other marketing purposes in accordance with the Terms.
We have reasonable and appropriate security measures in place to attempt to protect against the loss, misuses, and alteration of your personally identifiable information under our control. In all cases, we have taken reasonable steps to confirm the information is retained in secured facilities and that reasonable measures have been implemented for protection from unauthorized access. However, no security system is impenetrable. We cannot guarantee the security of our Website or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We ask that you do your part by maintaining the strict confidentiality of any computer passwords you use to access the Internet or this Website.
Who Do I Ask If I Have Any Additional Questions?